Refund & Cancellation Policy

This policy applies to paid DM Automata subscriptions (Pro and Business, monthly or yearly) bought from DM Automata, A-266, Triveni Nagar, Jaipur, Rajasthan 302018, India. It forms part of our Terms of Service. It does not reduce any rights you have under the Consumer Protection Act, 2019.

If DM Automata isn't right for you, ask for a refund within 14 days of your first payment for a paid plan — monthly or yearly — and we'll refund it in full. No questions asked.

• It applies once per customer, to the first payment on a paid plan.
• Upgrades from Pro to Business within those 14 days are covered too.

• Monthly renewals are not refundable. Cancel before your renewal date to avoid the next charge.
• Yearly renewals can be refunded in full if you ask within 7 days of the renewal date.
• Your payment provider sends the pre-debit notification required by the Reserve Bank of India before each recurring charge.

Whatever the timing, we refund in full:

• duplicate or accidental charges;
• charges made after you cancelled;
• charges for a plan you didn't select due to an error on our side;
• periods where the paid Service was unavailable for reasons within our control (pro-rated).

• Requests made after the periods above, except where required by law or covered by “When we always refund”.
• Partially used months after the money-back period, and unused plan limits (such as DMs).
• Accounts suspended or terminated for breaching our Terms of Service, including Instagram or Meta policy violations.
• Service limits or interruptions caused by Instagram or Meta (for example rate limits, account restrictions or API changes) that are outside our control.

1. Go to Settings → Billing & plan in the app and choose Cancel plan, or email [email protected] from your account email.
2. Cancellation stops all future renewals, and we cancel the recurring payment mandate with your payment provider.
3. You keep paid features until the end of the current billing period, then your workspace moves to the Free plan. Your data stays until you delete it.

You can also cancel a recurring mandate through your bank or UPI app; please tell us too, so we can update your account.

Email [email protected] with the subject “Refund request” from your account email, and include the payment date and amount (or invoice number). We confirm receipt within 48 hours and decide within 5 business days.

• Refunds go to the original payment method (card, UPI, net banking or wallet).
• Once approved, we initiate the refund within 2 business days. Banks and payment providers usually credit it within 5–7 business days; some take up to 10.
• Refunds are made in the currency you paid in. Taxes charged on the payment are refunded with it; payment-provider or currency-conversion fees charged by your bank may not be.
• After a full refund, your workspace moves to the Free plan.

Please contact us before disputing a charge with your bank — we can usually resolve it faster. If a chargeback is raised, we may pause the paid features on your account while it's investigated.

If you bought a product from a creator's store or through a payment link in their DMs, the creator is the seller and handles refunds under their own policy. Please contact them first. If you can't reach them, email [email protected] with the order details and we'll help put you in touch.

DM Automata is a software service delivered online. There is no physical product and nothing is shipped.

• Paid features are activated on your account immediately after a successful payment, and a payment confirmation is sent to your email.
• If your plan isn't active within 24 hours of payment, email [email protected] and we'll fix it or refund you.
• Digital products bought from a creator's store are delivered by the creator, usually as a download link shown immediately after payment.

If you're unhappy with how a refund or cancellation was handled, contact our Grievance Officer:

Grievance Officer, DM Automata
A-266, Triveni Nagar, Jaipur, Rajasthan 302018, India
Email: [email protected] (subject: “Grievance”)

We acknowledge complaints within 24 hours and resolve them within 15 days.

We may update this policy. Changes apply to payments made after the new version is posted here; payments already made are handled under the version in effect when you paid.